Customers may request an exchange or return for eligible products within 14 days from the purchase date shown on the invoice, in accordance with the applicable laws and regulations of the State of Kuwait.

 

To qualify for an exchange or return, the product must:

- Be in its original condition.

- Be unused and unwashed.

- Be free from damage.

- Be free from stains, odors, and signs of use.

- Include all original tags and accessories.

- Be accompanied by the order number or other proof of purchase when requested.

 

BlackWhite reserves the right to inspect the product before approving an exchange or return to confirm that the applicable conditions have been met.

 

Exchanges Within Kuwait

 

- Eligible products may be exchanged at available BlackWhite stores, subject to product and size availability.

- If the customer requests an exchange through a courier service instead of visiting a store, a courier service fee may apply. The applicable fee will be communicated before the service is arranged.

- If the exchange is required because of a defective product or a confirmed error by BlackWhite, the customer will not be charged fees arising from that error.

 

Returns Within Kuwait

 

- Customers may request a return in accordance with this policy.

- If the customer requests a courier to collect the product being returned, a return collection service fee may apply. The applicable fee will be communicated before the collection service is arranged.

- If the return is required because of a defective product or a confirmed error by BlackWhite, the customer will not be charged fees arising from that error.

 

International Exchanges

 

- Customers may request an exchange for international orders, subject to this policy and the availability of the requested product or size.

- The customer is responsible for the cost of shipping the product back to BlackWhite and the cost of shipping the replacement product, unless the exchange is required because of a confirmed defect or error by BlackWhite.

 

International Returns

 

- Customers may request a return for international orders in accordance with this policy.

- The customer is responsible for the cost of shipping the returned product back to BlackWhite, together with any customs duties, taxes, or other charges arising from the return shipment.

- If the return is required because of a defective product or a confirmed error by BlackWhite, return-related costs will be handled according to the circumstances and applicable law.

 

Products Altered at the Customer’s Request

 

- BlackWhite offers alteration services where the nature and construction of the product allow such alterations.

- Alterations may include adjustments to length, width, sleeves, sides, or other parts of the product where technically possible.

- Alterations are carried out according to the measurements and instructions approved by the customer. The customer is responsible for ensuring that the measurements and instructions are correct before work begins.

- Products altered specifically at the customer’s request are not eligible for exchange or return after the alteration has been completed, where permitted by applicable law.

- This restriction does not apply where the product has an original defect, the alteration was carried out differently from the measurements or instructions approved by the customer, or there is a confirmed error by BlackWhite.

 

Refunds

 

- Once the returned product has been received, inspected, and approved, BlackWhite will initiate the applicable refund within 7 business days.

- Refunds will be processed through the original payment method or another approved and available refund method, depending on the nature of the transaction.

- After BlackWhite has initiated the refund, the customer’s bank, card issuer, or payment service provider may require additional time for the amount to appear in the customer’s account.

- Such processing time is determined by the relevant financial institution and is separate from BlackWhite’s internal refund processing period.