BlackWhite respects the privacy of its customers and is committed to handling and protecting personal information in accordance with applicable laws and regulations.

Blackwhite in Kuwait complies with the Data Privacy Protection Regulation issued by the Communications and Information Technology Regulatory Authority (CITRA) under Resolution No. 26 of 2024.

 

Information We May Collect

 

Information collected when a customer uses the website or places an order may include:

Name.

- Telephone number.

- Email address, where provided.

- Delivery address.

- Order and purchase details.

- Customer service communications.

- Information necessary to process payments and deliveries.

- Technical information relating to website, device, and browser usage.

- Cookie and analytics information used on the website, where applicable.

 

How We Use Information

 

BlackWhite may use personal information where necessary to:

- Process, prepare, and deliver orders.

- Process payments.

- Communicate with customers regarding their orders.

- Manage exchanges and returns.

- Provide customer support.

- Improve the website and shopping experience.

- Operate technical services.

- Prevent fraud and misuse.

- Protect BlackWhite and its customers.

- Comply with applicable legal and regulatory requirements.

- Send marketing communications and promotional offers in accordance with applicable consent and regulatory requirements.

 

Sharing Information

 

- Necessary information may be shared with service providers involved in fulfilling orders or operating the website, including delivery companies, payment service providers, technical service providers, and analytics providers, to the extent required to provide the relevant services.

- BlackWhite does not sell its customers’ personal information to advertisers.

- Information may also be disclosed where required by law or requested by a competent governmental authority.

 

Payment Services

 

- Information necessary to process payments may be handled by approved payment service providers in accordance with the payment method used and the requirements of the relevant provider.

 

Cookies

 

- The website may use cookies and similar technologies to operate the website, save preferences, analyse usage, improve the shopping experience, and support marketing activities in accordance with applicable settings and regulatory requirements.

 

Data Security

 

- BlackWhite takes reasonable organisational and technical measures to protect personal information from unauthorised access, use, alteration, or disclosure.

- However, no electronic system or internet transmission can be guaranteed to be completely secure.

 

Data Retention

 

- Personal information is retained for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, and operational requirements.

 

Data Requests & Marketing Communications

 

- Customers may contact BlackWhite to request correction or updating of their personal information in accordance with applicable procedures and requirements.

- Customers may also request to stop receiving direct marketing communications through the available opt-out method.

 

Updates to This Privacy Policy

 

- BlackWhite reserves the right to update this Privacy Policy where necessary to reflect legal, regulatory, operational, or technical requirements.

- The updated version will apply from the date it is published on the website.